Refrigerators, washers, dryers, dishwashers, ovens and disposals — diagnosed honestly and usually fixed in one visit. Based in McGregor, serving all of Central Texas.
A dead refrigerator at 9 PM, a dryer that runs but won’t dry, a dishwasher standing in water — these are the calls On Point Service Company answers every day across Waco, Temple and Belton. We repair the major kitchen and laundry appliances in your home, on all the big brands, usually in a single visit.
We started as an appliance repair company in McGregor before adding HVAC, and appliance work is still half of what we do. That means the technician who shows up has seen your exact model’s failure a hundred times — and the common parts are already on the truck.
Won’t spin, won’t drain, leaks, banging, error codes on front-loaders. Pumps, belts, lid switches, door locks, control boards. Washer repair →
Not draining, not cleaning, leaking, not starting. Drain pumps, wash motors, door latches, float switches, control panels. Dishwasher repair →
Oven not heating, burner not working, uneven baking, ignitor failure. Gas and electric, freestanding and built-in. Stove & oven repair →
Humming but not spinning, jammed, leaking, tripping the reset. Repair or replace — we’ll tell you which is cheaper. Disposal repair →
We also repair light-commercial equipment — walk-in coolers, commercial refrigeration and laundry — for restaurants and small businesses. Commercial appliance repair →
Whirlpool, Maytag, KitchenAid, GE, GE Profile, Frigidaire, Electrolux, Samsung, LG, Bosch, Kenmore, Amana, Hotpoint, Speed Queen, Sub-Zero, Wolf, Viking, Thermador and most others. If it’s a brand we can’t get parts for, we’ll tell you on the phone so you don’t pay for a visit.
I have AHS insurance and they called this company to repair my refrigerator (only refrigerator I have too) they came out no problem to access the problem then supposedly told AHS right away the problem on May 9,23 I had just had knee surgery and was supposed to keep my knee iced down(but not without a freezer!) it took almost two weeks to order and receiver part so after tracking the part they received the part on May 19,23 at noon, I called the office promptly to see if there was anyway I could get it fixed Friday afternoon, and the RUDE lady who answers their phone and schedules all appoints said no not on a Friday! I said I’ll pay extra I really need my fridge it’s been over two weeks and I can’t keep food ICE or nothing at this point and it’s ridiculous she said too bad! On Monday at 8:10am she calls and said they can be out there in an hour, I said I’m at work I cannot just leave work at the hospital I have to have it planned she said well too bad I’ll call tomorrow, I said well can we schedule it I have a job and you can’t just leave the hospital I have to ask off and get it approved she said we don’t do appoints unless you are paying us and you didn’t your using your AHS so we don’t schedule appoints for you so you’ll have to just be there when we are available! I said seriously I need my fridge! She said yep that’s how we work! I hung up I don’t have time for rude customer service!!!! Never use them again!
RT TRUCKINGFast response fast fix but the parts were under $20 and the bill was $290 . I know a company has to make money to stay in business but I think its was a little steep.
Thomas BarkerThe apartment complex we live at made the first contact attempt. Still, every interaction was pleasant and professional, and they put in every effort to get the AC up and running, which, in TX summer, was greatly appreciated! We will definitely remember this when we move to our own place.
LadyyLunaIf you need an issue to be worked on, call these folks. We have used them several times in the last several years and I can't say enough good things. Honest, responsive and the work is completed for a fair price. We have recommended them to friends who also sing their praises. The tech even remembered the mustang that we had. CAll these folks when in need, they will help you for a fair amount. They just did it again. Awesome 😎
Paul BWhen I called they showed up in 20 minutes. We called to have them repair a refrigerator and he had it done in less than 15 minutes. Works perfectly now! Thank you On Point!
Lauri DornKnowledge and professional.
Kenneth ZyskThis team has been amazing! They’ve done work for my on several different appliances for me and always do a fantastic job! Show up when they say they will, professional, and fair pricing. What’s also important to me is explaining the process and what needs to be fixed. I like to ask questions and the techs are always patient with explanations!
Tekara RayResponded quickly with same day service and fixed our AC. Very affordable too!
Ashley HaleChris and the On Point guys have been NOTHING BUT AWESOME for ~5 years now for us. Our new build, our Airbnb they always comes as quickly as possible and never let us down. FAST, efficient, & AMAZING quality. These guys know what they’re doing. We’re so thankful for them!
Kyla SwannI have 2 central units and both of my units have been replaced by this company and when I say they are truly amazing. They really are. I 100% would recommend them. They also have fixed my moms house and my mother in laws house and all three of us are happy customers. And on top of that the staff has the best customer service as well. 💜💜💜
Kristen Jones| Appliance | Usually worth repairing | Usually worth replacing |
|---|---|---|
| Refrigerator | Under 10 yrs; fan, thermostat, defrost, ice maker, door seal | Sealed-system / compressor failure on a unit over 10–12 yrs |
| Washer / dryer | Under 8–10 yrs; pump, belt, element, switch, board | Transmission or drum failure on an older unit |
| Dishwasher | Under 8 yrs; pump, latch, float, control | Tub/motor failure on a budget unit |
| Oven / range | Almost always — elements, ignitors, boards are cheap relative to the appliance | Cracked glass-top with multiple failures |
We charge a flat diagnostic fee verify amount, credited toward the repair. If replacement is the smarter call, we’ll say so.
That lets us load the right parts before we leave.
same day for most Waco calls placed in the morning.
You approve it before we open a single panel.
Most jobs are done in one visit; if a part has to be ordered we'll tell you the timing up front.
If you recognise your problem below, we’ve almost certainly fixed it this week. Each links to a plain-English guide if you want to try the simple checks first.
| Appliance | Symptom | Usual cause |
|---|---|---|
| Refrigerator | Not cooling / freezer not freezing | Failed evaporator fan or defrost system, dirty condenser coils, bad thermostat or control board |
| Refrigerator | Water on the floor | Blocked defrost drain, cracked drain pan, water line or ice maker leak |
| Dryer | Runs but doesn’t heat / takes two cycles | Heating element, thermal fuse, gas ignitor — or a clogged vent (check this first) |
| Washer | Won’t spin or drain | Drain pump, lid switch or door lock, drive belt, clogged pump filter |
| Dishwasher | Standing water / not cleaning | Drain pump, clogged filter or air gap, spray arm, wash motor |
| Oven / range | Oven won’t heat, burner dead | Bake element or ignitor, temperature sensor, surface element or switch |
| Disposal | Hums but won’t spin | Jammed flywheel — often freed with the hex key under the unit; otherwise the motor |
Guides: dryer making loud noise · electric stove burner not working · garbage disposal humming · microwave door won’t close
Manufacturer service lines route you to a national scheduler and a tech who may be days out. We’re in McGregor; most Waco calls are same day.
Your kitchen probably has three brands in it. We repair all of them — you don’t need three service relationships.
We’re not selling appliances. If the repair doesn’t make sense, we say so and you keep the money.
Parts carry the manufacturer’s warranty; our labor is warrantied confirm term. If it fails in the window, we come back free.
Call us anyway. We’ll tell you whether the repair should be a warranty claim with the manufacturer (so you don’t pay twice) or whether it’s out of scope and faster to have us handle it.
Lint in the duct causes long dry times, burnt-out elements and the occasional fire. If the outside flap barely opens while the dryer runs, the vent is clogged.
(under or behind the unit) twice a year. Dirty coils make the compressor run hot and constantly — the number one cause of early refrigerator death in dusty Central Texas homes.
monthly. Most "not draining" calls start here.
We run out of McGregor and cover McLennan and Bell counties — Waco, Hewitt, Woodway, Robinson, China Spring and Lorena are all inside our same-day zone. Temple and Belton are a 35–45 minute drive for us and are normally same or next day; Temple customers, see our Temple appliance repair page for local details. Outside these towns? Call and ask — we regularly go to Gatesville, Marlin and Hillsboro for larger jobs confirm outer service area.
Chris and the On Point guys have been NOTHING BUT AWESOME for ~5 years now for us. Our new build, our Airbnb they always comes as quickly as possible and never let us down. FAST, efficient, & AMAZING quality. These guys know what they’re doing. We’re so thankful for them!
Kyla SwannWhen I called they showed up in 20 minutes. We called to have them repair a refrigerator and he had it done in less than 15 minutes. Works perfectly now! Thank you On Point!
Lauri DornFast response fast fix but the parts were under $20 and the bill was $290 . I know a company has to make money to stay in business but I think its was a little steep.
Thomas BarkerY'all, On Point Service Company saved the day again! My A/C has been out. It just wasn't cooling. I emailed Tara yesterday afternoon and she sent a technician out this morning! Josh, the technician, was friendly and diagnosed the problem quickly, quoted a price and got right to work! He had to pull the A/C apart, clean it and put it back together and did it in 3 hours! The price I was quoted is what I paid. No extra fees or mystery charges! I will continue to used this local company!
Marie AaronI have 2 central units and both of my units have been replaced by this company and when I say they are truly amazing. They really are. I 100% would recommend them. They also have fixed my moms house and my mother in laws house and all three of us are happy customers. And on top of that the staff has the best customer service as well. 💜💜💜
Kristen JonesThis team has been amazing! They’ve done work for my on several different appliances for me and always do a fantastic job! Show up when they say they will, professional, and fair pricing. What’s also important to me is explaining the process and what needs to be fixed. I like to ask questions and the techs are always patient with explanations!
Tekara RayKnowledge and professional.
Kenneth ZyskThe apartment complex we live at made the first contact attempt. Still, every interaction was pleasant and professional, and they put in every effort to get the AC up and running, which, in TX summer, was greatly appreciated! We will definitely remember this when we move to our own place.
LadyyLunaPolite, quick, knowledgeable, and reasonable.
Judy GResponded quickly with same day service and fixed our AC. Very affordable too!
Ashley HaleUsually, yes — for calls placed before noon on weekdays in Waco, Hewitt, Woodway, Robinson and McGregor. Temple and Belton are typically same or next day.
Depends on the appliance and the part. We charge a flat diagnostic fee that’s credited toward the repair, and you approve the repair price before we start. Most common repairs (pumps, belts, elements, switches, thermostats) are in the low-to-moderate range.
Yes, the common parts for the major brands. Tell us the brand and model when you call and we’ll stock the truck for your job. Rare parts are ordered and we’ll tell you the timing before you commit.
Yes, including front-load washers, French-door refrigerators and their control boards.
If it’s under about 10 years old and the problem isn’t the sealed system or compressor, usually yes. Over 12 years with a compressor failure, replacement is normally the smarter spend — we’ll tell you straight.
Call for same-day appliance repair in Waco, or request service online and we’ll confirm a window.
