Most About pages are stock photos and adjectives. Here’s ours with the adjectives removed.
On Point Service Company is a family-owned repair shop at 403 W 2nd St in McGregor, Texas, run by its owners, Chris and Tara. We do two trades under one roof, HVAC and appliance repair, across Waco, Temple, Belton, and the towns between, with 20+ years of combined experience behind the trucks. Licensed, insured, and checkable, which is the part this page is really for.
If you found us by searching our name, you’re probably deciding whether to call. Fair. Below is everything a suspicious person would want verified first, with the receipts.
Two trades, one roof, on purpose
Around Waco, HVAC companies fix HVAC and appliance companies fix appliances, and almost nobody crosses the line. We built the shop on crossing it.
The practical payoff shows up on the confusing calls. A breaker that keeps tripping might be the AC compressor or the dryer. A kitchen that won’t stay cool might be a failing fridge or failing airflow. When one company can test both sides of the question, you don’t play referee between two service fees and two schedules. One truck, one diagnosis, one written answer.
It also means the relationship compounds. The tech who replaced your capacitor in July is the same shop that fixes the ice maker in October, and by the second visit we know your house. Small-market repair works better that way, for you and, honestly, for us.
The paper trail (check us, please)
Trust claims are cheap, so here are the checkable ones:
- TDLR License TACLB00069239E. Texas requires HVAC contractors to operate under a TDLR license, and you can verify any license number yourself in about a minute. Ours is in the footer of every post we publish, because Texas requires it in advertising and because we want you looking.
- BuildZoom score of 107: top 6% of 222,249 licensed Texas contractors. BuildZoom builds that score from permit and license data, not testimonials, which is why we bother citing it.
- BBB accredited since 2017.
- 4.7★ on Google [CONFIRM current rating + review count before publish; cite the rating only, no count, until verified].
None of that proves we’ll be pleasant in your driveway. It proves the license is real, the record is public, and the company you’re reading about is the company that shows up.
What the reviews keep repeating
Read our reviews and one word keeps surfacing: honest. We didn’t write the reviews, but we did notice the pattern, and it’s the reputation we’re most protective of.
A few real ones, quoted as posted. Jeremy W. called the work “professional… no BS…” and noted we “worked with me on the bill.” Ashley H. wrote that we “responded quickly with same-day service… very affordable.” Judy G. kept it to four words we’d frame: “polite, quick, knowledgeable, and reasonable.” Paul B.’s review is about an ice maker repair, which we include mostly because it proves the appliance side of the shop is real, not a menu item. And on Nextdoor, when neighbors around McGregor ask who to call, the threads keep recommending Chris by name.
That last one matters more to us than the star math. Nextdoor is where people talk about you the way they’d talk over a fence.
The policies we’re held to
These are standing policy, not fine print, and every one exists because of a way this industry has burned people:
- Written assessment & quote before any work. You’ll never learn the price after the work. No hidden fees — the paper is the deal.
- Price match. A fair written number from another licensed shop for the same repair, we’d rather match than argue.
- Free second opinions. Holding somebody’s big quote? We’ll look, tell you straight, and put it in writing, even when the answer is “they’re right.”
- Repair estimates carry a small service fee (travel + diagnostic). Stated up front, in daylight. Estimates on new system installations are free, because quoting a defined install involves no diagnostic labor.
- Financing available on new systems for when replacement is genuinely the answer.
- 10% senior and military discount on repairs. Repairs only — worth knowing before you ask, so nobody feels baited.
Hours are Monday through Friday, 8 to 5, and same-day availability inside that window is real most of the year. Here’s the trade-off, stated plainly, because this page promised no adjectives doing the lying: we’re a family shop, not a forty-truck fleet with a call center. If you need a 2 a.m. dispatcher, that’s genuinely not us. What you get instead is that the person answerable for your repair owns the company. We laid out the whole local-versus-franchise trade honestly, including what the big operations do better.
Family-owned HVAC in Waco’s orbit
“Family owned HVAC Waco” is a search phrase companies love to wear, so here’s what it concretely means in our case: the owners are Chris and Tara, the shop is on W 2nd Street in McGregor, and the license, the reviews, and the Nextdoor threads all point at the same two people. McGregor is home (we wrote a whole post about being the hometown appliance shop), and Waco, Temple, Belton, China Spring, Robinson, Lorena, Moody, Crawford, and Troy are the drive we cover from it.
Our opinion, since this is the one page where it belongs: in a trade built on trust, a company you can locate (a street, two names, a license number) should be the baseline, and it’s still somehow the differentiator.
FAQ
Is On Point Service Company licensed and insured?
Does On Point repair appliances as well as HVAC?
What areas does On Point Service Company serve?
Who owns On Point Service Company?
The short version
A two-trade family shop in McGregor with a checkable license, a public record, reviews that keep using the word honest, and policies built to keep us that way. If that’s what you’re looking for, get a straight answer and a written quote or call 254-640-2350, Monday to Friday, 8 to 5, same-day when the board allows. On Point Service Company tries to be exactly what the name promises, and the paper trail above is how you check.
The On Point Team [CONFIRM byline] · On Point Service Company — family-owned HVAC & appliance repair, McGregor, TX · Serving Waco, Temple, Belton, and surrounding Central Texas towns · Licensed & insured, TDLR License TACLB00069239E · 254-640-2350
