Commercial A/C, HVAC & Refrigeration Services in Waco, TX

I have AHS insurance and they called this company to repair my refrigerator (only refrigerator I have too) they came out no problem to access the problem then supposedly told AHS right away the problem on May 9,23 I had just had knee surgery and was supposed to keep my knee iced down(but not without a freezer!) it took almost two weeks to order and receiver part so after tracking the part they received the part on May 19,23 at noon, I called the office promptly to see if there was anyway I could get it fixed Friday afternoon, and the RUDE lady who answers their phone and schedules all appoints said no not on a Friday! I said I’ll pay extra I really need my fridge it’s been over two weeks and I can’t keep food ICE or nothing at this point and it’s ridiculous she said too bad! On Monday at 8:10am she calls and said they can be out there in an hour, I said I’m at work I cannot just leave work at the hospital I have to have it planned she said well too bad I’ll call tomorrow, I said well can we schedule it I have a job and you can’t just leave the hospital I have to ask off and get it approved she said we don’t do appoints unless you are paying us and you didn’t your using your AHS so we don’t schedule appoints for you so you’ll have to just be there when we are available! I said seriously I need my fridge! She said yep that’s how we work! I hung up I don’t have time for rude customer service!!!! Never use them again!

The apartment complex we live at made the first contact attempt. Still, every interaction was pleasant and professional, and they put in every effort to get the AC up and running, which, in TX summer, was greatly appreciated! We will definitely remember this when we move to our own place.

Y'all, On Point Service Company saved the day again! My A/C has been out. It just wasn't cooling. I emailed Tara yesterday afternoon and she sent a technician out this morning! Josh, the technician, was friendly and diagnosed the problem quickly, quoted a price and got right to work! He had to pull the A/C apart, clean it and put it back together and did it in 3 hours! The price I was quoted is what I paid. No extra fees or mystery charges! I will continue to used this local company!

This team has been amazing! They’ve done work for my on several different appliances for me and always do a fantastic job! Show up when they say they will, professional, and fair pricing. What’s also important to me is explaining the process and what needs to be fixed. I like to ask questions and the techs are always patient with explanations!

Fast response fast fix but the parts were under $20 and the bill was $290 . I know a company has to make money to stay in business but I think its was a little steep.

Responded quickly with same day service and fixed our AC. Very affordable too!

Knowledge and professional.

I have 2 central units and both of my units have been replaced by this company and when I say they are truly amazing. They really are. I 100% would recommend them. They also have fixed my moms house and my mother in laws house and all three of us are happy customers. And on top of that the staff has the best customer service as well. 💜💜💜

When I called they showed up in 20 minutes. We called to have them repair a refrigerator and he had it done in less than 15 minutes. Works perfectly now! Thank you On Point!