Did you order the kill switch?
Margaret, a homeowner in Houston, just wanted to replace her central conditioning unit. The HVAC company she called suggested replacing everything at once.
Three weeks after the installation, Margaret had a major problem. There was a leak and it was a big one.
Frantic, she called the company who performed the services. Yet, instead of offering to help, they blamed Margaret for not ordering a kill switch for the air conditioning unit.
It was the technicians' job to let Margaret know everything she would need. Their failure to protect the customer ended up costing her thousands of dollars in repairs. Don’t let what happened to Margaret happen to you.
Read on to learn about how to choose a trustworthy HVAC business.
Same Day Installations and Maintenance
Are you looking into completely replacing your A/C system? When it’s time to get a new installation, find a company that can perform the installation in a timely manner.
During installation, the company you hire should take care of everything on the same day. That means in one visit, the technician should remove, replace, and install your new air conditioning unit, all in one day.
Another valuable service your HVAC company needs is to provide is preventative maintenance services. These services include things like cleaning the inside coils of your A/C system. When you properly maintain the equipment it can run more effectively, and last for a longer period of time.
Quality Service and Experienced Technicians
When you call a potential company, listen to the way they answer the phone. Are they polite, attentive, and helpful? Or do you feel like you’ve caused an inconvenience just by dialing in?
In addition to feeling like a valued customer, the company also needs to have the right kind of experience. Look for a company who has over a decade of combined experience amongst the technicians. This will make it easier for you to get the answers you need quickly, while also ensuring the repairs are being done properly.
Look at HVAC Company Customer Reviews
One of the best ways to find a trustworthy company is by looking at its customer's online reviews. Take your time, as you read through the experiences of past customers. Look for instances where the service was fast, affordable, and friendly.
Be wary of any company that doesn’t have any online reviews, or has less than 5. Around 70% of customers are actively leaving up to date reviews when the option is available. If the option isn't available, it could be a sign of less than satisfactory service.
Finding Honest Estimates
Now you know more about what to look for in your HVAC company. Next, you’ll need to acquire an estimate, of how much the company you’re considering will charge you.
Stay away from any company that tries to provide you with the estimate over the phone. Every HVAC unit is unique and needs to an in-person visit to provide an accurate estimate.
Here at On Point Service Company, we are proud to provide our customers with quality service. That’s why we are happy to give our customers 100% honest estimates, and second opinions for FREE!
Our team members can solve a wide variety of problems because they have over 20 years of combined experience. Our trustworthy technicians can also replace, repair, and install HVAC systems. Go ahead and give us a call today, or make your service request online.